Kindled Meme

– exploring the purpose of connection

Listening not saying

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Do you like @gapingvoid cartoons – I often enjoy them – sometimes inspiring, sometimes indecipherable.

This one – for the US Tech Crunch #tcdisrupt event got me groaning:


The idea of 2500 tech evangelists in a room all “having something to say” sounds horrendous.

Its so important to be quiet and listen – make sense of what others are saying – and learning. Its glib to say: we have two ears and one mouth and to use them in that ratio…. but seriously the art of listening – active listening – is so underused.

Listening to customers, to partners, to our friends that need our attention and understanding – listening is invaluable.

I have a friend who openly admits that when he is nodding and listening that he is just waiting for you to shut up so he can say what he wants to say. Having something to say is never empathy. Listening and then finding better questions to deepen understanding … thats a connection.

Thats being interested and not being interesting.

Have you ever noticed just how warming it is to be heard and understood?

(Have you ever come across Herons Model of Communication – great for self-awareness – enjoy!)


Author: jameslramsay

Practice director at the ShelfLife project - digital by day, campfire by night

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