Kindled Meme

– exploring the purpose of connection

Listening not saying

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Do you like @gapingvoid cartoons – I often enjoy them – sometimes inspiring, sometimes indecipherable.

This one – for the US Tech Crunch #tcdisrupt event got me groaning:

freedom-of-speech_1

The idea of 2500 tech evangelists in a room all “having something to say” sounds horrendous.

Its so important to be quiet and listen – make sense of what others are saying – and learning.¬†Its glib to say: we have two ears and one mouth and to use them in that ratio…. but seriously the art of listening – active listening – is so underused.

Listening to customers, to partners, to our friends that need our attention and understanding – listening is invaluable.

I have a friend who openly admits that when he is nodding and listening that he is just waiting for you to shut up so he can say what he wants to say.¬†Having something to say is never empathy. Listening and then finding better questions to deepen understanding … thats a connection.

Thats being interested and not being interesting.

Have you ever noticed just how warming it is to be heard and understood?

(Have you ever come across Herons Model of Communication – great for self-awareness – enjoy!)

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Author: jameslramsay

Practice director at the ShelfLife project - digital by day, campfire by night

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